true edge

Support

Answers to common questions, and how to reach us.

Need a hand?
We usually reply within 1–2 business days.
hello@thoughtfulmachine.com

Signing in

I didn't get my sign-in code

Check your spam or promotions folder for an email from True Edge. Codes can take a minute to arrive. In the app, tap “Resend code”, or “Change email” if there was a typo.

Is there a password?

No. Each time you sign in we email you a one-time code. The same step creates your account the first time.

Your data

How do I move to a new phone?

Install True Edge and sign in with the same email. Your habits, logs and check-ins come back automatically. Your journal, P&L and notes come back too if private backup was turned on (Settings → Buddies & backup).

How do I export my data?

Go to Settings → Your data, and export a spreadsheet (CSV) or a full backup (JSON).

How do I delete my account?

Settings → Account → Delete account. This permanently removes your account and everything backed up with it.

Buddies and sharing

What can my buddy see?

Only the habits and check-ins you choose to share, and screenshots you individually share. Never your journal, P&L or notes.

How do I stop sharing a screenshot?

Open the screenshot in your journal and turn off “Share with buddies”. It disappears from their feed right away.

The market read

What is the 6 AM market read?

An automatic 1–10 summary of market conditions each trading morning, from the overnight Nasdaq futures range, the VIX, and scheduled economic releases. It describes conditions only and is not a trading signal. You can always set your own read.